An AT&T customer was shocked to receive a $6,223.60 bill after switching one of their lines to AT&T FirstNet. The issue occurred when their account was accidentally moved to a pay-per-use plan during migration, charging an extreme $2 per MB for a single day’s use (3,097MB).
Despite identifying the error at an AT&T store, the problem couldn’t be immediately resolved due to the large credit amount requiring higher-level approval. The customer was directed to AT&T’s office of the president, but no follow-up call occurred, leaving them stuck with the massive bill due on December 15.
While big carriers require customers to pay disputed bills to avoid penalties, the customer might still face late fees, though these could be reversed later. The situation highlights the need for a faster resolution process or a grace period for accounts under dispute.
Source: Android Authority
