Best Buy is shutting down its Samsung repair program

Best Buy’s Geek Squad is ending its Samsung Authorized Service Provider (ASP) program, which allowed certain Best Buy stores to repair Samsung phones with genuine parts and tools. This follows reports from Geek Squad employees and subreddit threads. The Samsung ASP program ensured certified repairs at select Best Buy stores, but these stores have disappeared from Samsung’s service locator. Now, repairs will only be accepted for phones bought at Best Buy with Geek Squad protection, potentially involving deductibles. Despite the program’s end, Best Buy and Samsung continue their partnership in other areas, like appliance departments. This change limits repair options for Samsung owners, especially after iFixit ended its partnership with Samsung due to pricing and availability issues.

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